GreatVolt Warranty Policy

Reliable. Transparent. Backed by Industry-Leading Support.

Our Warranty Promise

Up to 10-Year Limited Warranty

We stand behind the quality of every GreatVolt battery with an industry-leading warranty ranging from 3 to 10 years, depending on product type.

Hassle-Free Replacement

If your battery has a verifiable issue within the warranty period, we will replace or repair it at no cost to you.

Fast Warranty Claim Processing

Our responsive customer support team ensures claim reviews within 48 hours to minimize your downtime.

Warranty Coverage Includes

  • Manufacturing defects in cells or components
  • BMS-related malfunctions (excluding tampering)
  • Heating system failures (if applicable)
  • Communication module failures (e.g., CANBus, RS485)

What Is Not Covered

  • Physical damage due to accident or misuse
  • Unauthorized disassembly or repair attempts
  • Improper charging or over-discharge
  • Using non-approved inverters or controllers

Warranty Claim Process

  1. Contact our support team with your order number and issue description
  2. We may request photos, video, or diagnostic logs
  3. Send your battery to our service center (we’ll provide prepaid label if eligible)
  4. We repair or replace the battery and ship it back to you ASAP

Frequently Asked Questions

Our standard warranty ranges from 3 to 10 years depending on the battery model. Please refer to your product detail page for specifics.

Yes, if the claim is approved, we cover shipping both ways for customers in qualifying regions.

Yes! Extended warranty plans are available at checkout or within 30 days of purchase. Contact our support for details.

Yes. Any tampering, disassembly, or third-party modification will void the warranty.