Support Topics Overview

Shipping

Learn more about our delivery options, timelines, and international shipping policies.

Return & Refund

Understand how to request returns, exchanges, or refunds with our simple process

Warranty Policy

Review our product warranty terms, duration, and what’s covered.

Privacy Policy

Your privacy matters. Read how we protect and manage your personal data.

Need Quick Access?

FAQs

Get answers to common setup and product

User Manuals

Product guides, install instructions & spec sheets.

Email Support

Reach out to our team via email for timely assistance.

How Our Service Process Works

1

Submit Your Request

Use our form to describe the issue and upload photos if necessary

2

Receive Confirmation

Our service team will confirm your request and issue a ticket number.

3

Diagnose & Repair

We’Il review, test, and repair/replace parts as needed within warranty.

4

Products Return

Your fixed product is shipped back, with tracking and follow-up support.

Quick Service at Your Fingertips

Submit a Service Request

Experiencing an issue with your GreaVolt product? Fill out our sevice form and our technicians will get bock to you as sonn as possible.

What Our Customers Are Saying

I’ve been using my GreatVolt LiFePO₄ system for over a year now, and it’s been rock-solid—reliable, safe, and efficient. The support team answered all my installation questions quickly and precisely.

Emma Rodriguez

Our fleet required easy‑to‑install and long‑lasting batteries—GreatVolt delivered. They guided us from project scoping through final testing. Outstanding service from start to finish.

Lukas Meier

The precision and quality are obvious from day one. The battery packs performed flawlessly under heavy cycling, and the technical support team helped optimize the setup for our off‑grid site.

Sophia