Return & Refund Policy

Worry-Free Returns, Hassle-Free Support 
We stand behind every battery we build. If you’re not fully satisfied, we’re here to make it right—quickly and professionally.

30-Day Easy Return

Returns accepted within 30 days for quality issues only. Contact support for eligibility and instructions.

Full Refund Guaranteed

100% money-back guarantee. Once the item is returned and inspected, we’ll issue a full refund.

Dedicated Support

Have questions? Our experienced in-house support team is here to assist you every step of the way with confidence.

Our Commitment to Quality and Service

At GreatVolt, we believe in delivering premium lithium battery solutions with confidence. Every order is backed by our industry-leading customer service and warranty coverage. We strive to make returns and exchanges as smooth and fair as possible—because your trust matters.

How to Return Your Product

  1. Email support@greatvolt.com with your order number and reason for return.
  2. Our team will verify your eligibility and provide return shipping instructions.
  3. Securely pack the product—preferably in the original box.
  4. Ship it back using the provided return label or approved method.
  5. Once received, our team will inspect the battery and initiate the refund process within 3-5 business days.

Return Conditions & Exceptions

  • Returns must be requested within 30 days of delivery.
  • Batteries must be unused or in “like-new” condition.
  • Original packaging is strongly preferred for safe transport.
  • Custom or modified battery packs are not eligible for return.
  • We reserve the right to inspect and validate the condition of any returned item.

Return & Refund FAQ

After your return is received and approved, refunds are typically processed within 3-5 business days. Please allow additional time for your bank to post the funds.

For defective or damaged products, GreatVolt will cover the shipping. If you’re returning for personal reasons (e.g. changed mind), return shipping is the customer’s responsibility.

Yes. Reach out to our support team and let us know what you need. We’ll confirm availability and assist with an easy exchange process.

No. We do not charge any restocking fees for returned items in acceptable condition.

Please contact us immediately with photos. We will arrange a replacement or refund based on your preference and situation.

Need help? Start a Return or Claim

Contact our expert team for personalized support with returns, replacements, or anything else.