{"id":3906,"date":"2025-07-10T02:15:54","date_gmt":"2025-07-10T02:15:54","guid":{"rendered":"https:\/\/greatvolt.com\/?page_id=3906"},"modified":"2025-07-24T10:31:30","modified_gmt":"2025-07-24T10:31:30","slug":"retour-remboursement","status":"publish","type":"page","link":"https:\/\/greatvolt.com\/fr\/return-refund\/","title":{"rendered":"Retour et remboursement"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:50px;--awb-background-color:var(--awb-color4);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-font-size:39px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;text-transform:none;--fontSize:39;line-height:var(--awb-typography1-line-height);\"><span style=\"font-family: arial, helvetica, sans-serif;\">Politique de retour et de remboursement<\/span><\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color1);--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Retours sans souci, assistance sans souci\u00a0 <\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\">Nous nous portons garants de chaque batterie que nous fabriquons. Si vous n'\u00eates pas enti\u00e8rement satisfait, nous sommes l\u00e0 pour vous aider, rapidement et professionnellement.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-right:50px;--awb-padding-bottom:0px;--awb-padding-left:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#f9f9f9;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-overflow:hidden;--awb-bg-color:#f9fbfc;--awb-bg-color-hover:#f9fbfc;--awb-bg-size:cover;--awb-box-shadow:4px 3px 8px 0px rgba(0,0,0,0.05);;--awb-border-radius:10px 10px 10px 10px;--awb-transform:scaleX(1) scaleY(1);--awb-transform-hover:scaleX(1.02) scaleY(1.02);--awb-width-large:32%;--awb-margin-top-large:20px;--awb-spacing-right-large:3%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-top:5px;--awb-margin-bottom:15px;--awb-font-size:18px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:18;--minFontSize:18;line-height:1.3;\"><span style=\"color: #1e293b;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Retour facile dans les 30 jours<\/span><\/span><\/h3><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:5px;--awb-margin-bottom:25px;--awb-margin-left:5px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\">Les retours sont accept\u00e9s dans les 30 jours pour des probl\u00e8mes de qualit\u00e9 uniquement. Contactez l'assistance pour conna\u00eetre les conditions d'\u00e9ligibilit\u00e9 et les instructions.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:4px 3px 8px 0px rgba(0,0,0,0.05);;--awb-border-radius:10px 10px 10px 10px;--awb-transform:scaleX(1) scaleY(1);--awb-transform-hover:scaleX(1.02) scaleY(1.02);--awb-width-large:32%;--awb-margin-top-large:20px;--awb-spacing-right-large:3%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-top:5px;--awb-margin-bottom:15px;--awb-font-size:18px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:18;--minFontSize:18;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Remboursement int\u00e9gral garanti<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:5px;--awb-margin-bottom:25px;--awb-margin-left:5px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\">100% garantie de remboursement. Une fois l'article retourn\u00e9 et inspect\u00e9, nous vous remboursons int\u00e9gralement.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:4px 3px 8px 0px rgba(0,0,0,0.05);;--awb-border-radius:10px 10px 10px 10px;--awb-transform:scaleX(1) scaleY(1);--awb-transform-hover:scaleX(1.02) scaleY(1.02);--awb-width-large:32%;--awb-margin-top-large:20px;--awb-spacing-right-large:3%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-top:5px;--awb-margin-bottom:15px;--awb-font-size:18px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:18;--minFontSize:18;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Support d\u00e9di\u00e9<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:5px;--awb-margin-bottom:25px;--awb-margin-left:5px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\">Vous avez des questions ? Notre \u00e9quipe d'assistance interne exp\u00e9riment\u00e9e est l\u00e0 pour vous aider \u00e0 chaque \u00e9tape en toute confiance.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:4px 3px 8px 0px rgba(0,0,0,0.05);;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:96%;--awb-margin-top-large:6px;--awb-spacing-right-large:1%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-bottom:15px;--awb-margin-left:25px;--awb-font-size:28px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:28;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif; color: #6eb92b;\">Notre engagement en mati\u00e8re de qualit\u00e9 et de service<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:25px;--awb-margin-bottom:25px;--awb-margin-left:25px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\">Chez GreatVolt, nous sommes convaincus de la n\u00e9cessit\u00e9 de fournir des solutions de batteries au lithium de premi\u00e8re qualit\u00e9 en toute confiance. Chaque commande est soutenue par notre service client et notre garantie, les meilleurs du secteur. Nous nous effor\u00e7ons de rendre les retours et les \u00e9changes aussi faciles et \u00e9quitables que possible, car votre confiance est importante.<\/span><\/p>\n<\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-bottom:15px;--awb-margin-left:25px;--awb-font-size:28px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:28;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif; color: #6eb92b;\">Comment retourner votre produit<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:25px;--awb-margin-bottom:25px;--awb-margin-left:0px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Courriel <a href=\"mailto:support@greatvolt.com\"><span style=\"color: #0000ff;\">support@greatvolt.com<\/span><\/a> avec votre num\u00e9ro de commande et le motif du retour.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Notre \u00e9quipe v\u00e9rifiera votre \u00e9ligibilit\u00e9 et vous fournira les instructions de retour.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Emballer solidement le produit, de pr\u00e9f\u00e9rence dans sa bo\u00eete d'origine.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Renvoyez-le en utilisant l'\u00e9tiquette de retour fournie ou une m\u00e9thode approuv\u00e9e.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Une fois la batterie re\u00e7ue, notre \u00e9quipe l'inspectera et entamera la proc\u00e9dure de remboursement dans les 3 \u00e0 5 jours ouvrables.<\/span><\/li>\n<\/ol>\n<\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-bottom:15px;--awb-margin-left:25px;--awb-font-size:28px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:28;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif; color: #6eb92b;\">Conditions de retour et exceptions<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:25px;--awb-margin-bottom:25px;--awb-margin-left:0px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Les retours doivent \u00eatre demand\u00e9s dans les 30 jours suivant la livraison.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Les piles doivent \u00eatre inutilis\u00e9es ou dans un \u00e9tat \"comme neuf\".<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">L'emballage d'origine est fortement recommand\u00e9 pour un transport en toute s\u00e9curit\u00e9.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Les batteries personnalis\u00e9es ou modifi\u00e9es ne peuvent pas \u00eatre retourn\u00e9es.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Nous nous r\u00e9servons le droit d'inspecter et de valider l'\u00e9tat de tout article retourn\u00e9.<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-bottom:15px;--awb-margin-left:25px;--awb-font-size:28px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:28;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif; color: #6eb92b;\">FAQ sur le retour et le remboursement<\/span><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-padding-top:10px;--awb-padding-bottom:10px;--awb-border-size:0px;--awb-icon-size:14px;--awb-content-font-size:17px;--awb-content-letter-spacing:0.010em;--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:1.6;--awb-icon-alignment:left;--awb-hover-color:hsla(var(--awb-color4-h),var(--awb-color4-s),var(--awb-color4-l),calc(var(--awb-color4-a) - 95%));--awb-border-color:hsla(var(--awb-color4-h),var(--awb-color4-s),var(--awb-color4-l),calc(var(--awb-color4-a) - 80%));--awb-background-color:rgba(79,134,216,0.05);--awb-divider-color:rgba(79,134,216,0.2);--awb-divider-hover-color:#4e85d8;--awb-icon-color:var(--awb-color8);--awb-title-color:#191919;--awb-content-color:#424242;--awb-icon-box-color:rgba(79,134,216,0.1);--awb-toggle-hover-accent-color:var(--awb-color4);--awb-toggle-active-accent-color:var(--awb-color4);--awb-title-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-title-letter-spacing:0.010em;--awb-title-line-height:1.4;--awb-title-text-transform:var(--awb-typography1-text-transform);--awb-content-font-family:&quot;Figtree&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3906-1\"><div class=\"fusion-panel panel-default panel-f4d77f36320de0159 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);--awb-content-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f4d77f36320de0159\"><a aria-expanded=\"false\" aria-controls=\"f4d77f36320de0159\" role=\"button\" data-toggle=\"collapse\" data-target=\"#f4d77f36320de0159\" href=\"#f4d77f36320de0159\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-caret-down fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Combien de temps dure le remboursement ?<\/span><\/a><\/h4><\/div><div id=\"f4d77f36320de0159\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_f4d77f36320de0159\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Une fois votre retour re\u00e7u et approuv\u00e9, les remboursements sont g\u00e9n\u00e9ralement effectu\u00e9s dans un d\u00e9lai de 3 \u00e0 5 jours ouvrables. Veuillez pr\u00e9voir un d\u00e9lai suppl\u00e9mentaire pour que votre banque transf\u00e8re les fonds.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1d41639cb198e6afe fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);--awb-content-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1d41639cb198e6afe\"><a aria-expanded=\"false\" aria-controls=\"1d41639cb198e6afe\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1d41639cb198e6afe\" href=\"#1d41639cb198e6afe\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-caret-down fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qui prend en charge les frais de retour ?<\/span><\/a><\/h4><\/div><div id=\"1d41639cb198e6afe\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_1d41639cb198e6afe\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Pour les produits d\u00e9fectueux ou endommag\u00e9s, GreatVolt couvrira les frais d'exp\u00e9dition. Si vous retournez un produit pour des raisons personnelles (p. ex. changement d'avis), les frais de retour sont \u00e0 la charge du client.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-aae733e9dcd9b192f fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);--awb-content-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_aae733e9dcd9b192f\"><a aria-expanded=\"false\" aria-controls=\"aae733e9dcd9b192f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#aae733e9dcd9b192f\" href=\"#aae733e9dcd9b192f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-caret-down fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Puis-je \u00e9changer ma batterie contre une autre taille ou un autre mod\u00e8le ?<\/span><\/a><\/h4><\/div><div id=\"aae733e9dcd9b192f\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_aae733e9dcd9b192f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Oui. Contactez notre \u00e9quipe d'assistance et indiquez-nous ce dont vous avez besoin. Nous vous confirmerons la disponibilit\u00e9 et vous aiderons \u00e0 proc\u00e9der \u00e0 un \u00e9change facile.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-90463e9ce3bde9620 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);--awb-content-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_90463e9ce3bde9620\"><a aria-expanded=\"false\" aria-controls=\"90463e9ce3bde9620\" role=\"button\" data-toggle=\"collapse\" data-target=\"#90463e9ce3bde9620\" href=\"#90463e9ce3bde9620\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-caret-down fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Y a-t-il des frais de r\u00e9approvisionnement ?<\/span><\/a><\/h4><\/div><div id=\"90463e9ce3bde9620\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_90463e9ce3bde9620\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Non. Nous ne facturons pas de frais de restockage pour les articles retourn\u00e9s dans un \u00e9tat acceptable.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-636dc40c82f81b8a4 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);--awb-content-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_636dc40c82f81b8a4\"><a aria-expanded=\"false\" aria-controls=\"636dc40c82f81b8a4\" role=\"button\" data-toggle=\"collapse\" data-target=\"#636dc40c82f81b8a4\" href=\"#636dc40c82f81b8a4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-caret-down fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-caret-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Que se passe-t-il si ma batterie arrive endommag\u00e9e ?<\/span><\/a><\/h4><\/div><div id=\"636dc40c82f81b8a4\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_636dc40c82f81b8a4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Veuillez nous contacter imm\u00e9diatement avec des photos. Nous organiserons un remplacement ou un remboursement en fonction de vos pr\u00e9f\u00e9rences et de votre situation.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:4px 3px 8px 0px rgba(0,0,0,0.05);;--awb-border-radius:10px 10px 10px 10px;--awb-transform:scaleX(1) scaleY(1);--awb-transform-hover:scaleX(1.02) scaleY(1.02);--awb-width-large:96%;--awb-margin-top-large:50px;--awb-spacing-right-large:1%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:1%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#333333;--awb-margin-top:5px;--awb-margin-bottom:15px;--awb-font-size:23px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;font-style:normal;font-weight:700;margin:0;font-size:1em;letter-spacing:1.01px;text-transform:none;--fontSize:23;--minFontSize:23;line-height:1.3;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Besoin d'aide ? Commencer une d\u00e9claration ou une r\u00e9clamation<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:16px;--awb-line-height:1.1;--awb-margin-top:0px;--awb-margin-right:5px;--awb-margin-bottom:25px;--awb-margin-left:5px;--awb-text-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\">Contactez notre \u00e9quipe d'experts pour une assistance personnalis\u00e9e en cas de retour, de remplacement ou autre.<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_padding-top:13px;--button_padding-bottom:13px;--button_typography-font-family:-apple-system, BlinkMacSystemFont, &#039;Segoe UI&#039;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &#039;Helvetica Neue&#039; ,sans-serif;--button_typography-font-style:normal;--button_typography-font-weight:400;\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.support\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Prendre contact<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3906","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/pages\/3906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/comments?post=3906"}],"version-history":[{"count":46,"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/pages\/3906\/revisions"}],"predecessor-version":[{"id":4532,"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/pages\/3906\/revisions\/4532"}],"wp:attachment":[{"href":"https:\/\/greatvolt.com\/fr\/wp-json\/wp\/v2\/media?parent=3906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}